Contact Us

If you'd like to book and appointment, or just have a chat about what we can offer you or what treatments would suit you, then don't hesitate to get in contact. Email is for enquires not booking appointments/cancellations.

Opening Hours

Monday 9.00 - 6.00

 

Tuesday 9.00 - 8.00

 

Wednesday 9.00 - 8.00

 

Thursday 9.00 - 8.00

 

Friday 9.00- 6.00

 

Saturday 9.00 - 5.30

 

 

 

Chritsmas open hours

21st December 9:00 - 6:00

22nd December 9:00 - 5:30

23rd December 9:00 - 5:00

24th December 9:00 - 5:00

25th December - closed

26th December - closed

27th December 9:00 - 8:00

28th December 9:00 - 6:00

29th December 9:00 - 5:30

30th December - closed

31st December 9:00 - 5:00

1st January - closed

2nd January 9:00 - 8:00

 

 

 

 

 

Price Increase

Regretfully after 3 years, we have increased our prices. This is due to year on year rises incurred by Emma Victorias. Your loyalty is appreciated. 12/10/2017

Cancellations

Please be aware that arriving late will mean you lose some of your treatment time as your therapist will be booked with their next client.

We have a 24 hour cancellation policy to avoid a 50% charge on your treatment. If you cancel less than 6 hours before your appointment you will have to pay the full amount of your treatment.

At time of booking, any treatment that is over an hour, we will need a £30 deposit. Some longer treatments will require a 100% deposit.

We recommend you arrive 10 minutes before your appointment. All times are approximate and include dressing and consultation.

Complaints Procedure

1. Please call us to let us know the issue. We take everything on board, nothing is a problem.

2. Come in and see us the next day, so we can deal with the issue straight away.

3. If you are away/unable to come in to see us, please send us a photograph via email and we can evaluate and resolve the problem with you.

 

Thank you, we care what you think.


Courses Policy

All courses purchased are valid for 18 months only, from date of payment.

 

Children

No children are allowed as we aim to create a tranquil environment for our clients, as well as health and safety reasons.

Payment

Cash,and the following credit or debit cards,Visa, MasterCard, Solo, Maestro, Visa Electron.

Phone

01252 717119

Email

emmavictorialtd@btconnect.com Please do not use Email to cancel an appointment phone to confirm cancelation.

Contact Form

Find Us

2 / 3 Cambridge Place
East Street
Farnham
Surrey
GU9 7RX

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